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Old 26-09-2012, 05:54 AM   #1
JessicaSarahS
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The 2nd Law order issues

Hello everyone. We're collecting all of the posts regarding order issues and placing them in this thread to ensure that the complaints are not lost and that they can be addressed properly. If you see your post in here and it has been resolved, please let us know that the issue has been resolved. Similarly, if you see your post and it hasn't been resolved, please feel free to update it with current information. Hopefully it's all addressed soon.

-Jessica

*edit*

Customer Service contacts:

US orders:
us-muse@warnerbrosrecords.com
http://muse.warnerbrosrecords.com/contacts/

Canada:
support@rhinorecords.ca
(613) 228-2029

Japan:
https://shop.wmg.jp/contacts

Australia:
stores@warnermusic.com
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Last edited by JessicaSarahS; 03-10-2012 at 08:51 PM.
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Old 26-09-2012, 07:10 PM   #2
Shrinking Universe
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If this is true, why hasn't the boxset that I ordered six weeks ago been dispatched yet?

waaaaay later edit: this post was the first post in KirkBot's original thread announcing "order now, receive on release date". I actually got it on the release date

Last edited by Shrinking Universe; 03-10-2012 at 09:40 PM.
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Old 27-09-2012, 07:11 AM   #3
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Hope mine will arrive soon even tough I ordered it last month.
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Old 01-10-2012, 11:42 AM   #4
microgerry
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Mad

Yes. I am another who believed that by paying up front and pre-ordering then I would have my 2nd Law on release date!
Didn't happen. Also, haven't received the second video as promised either.
Very disillusioned.
Gerry
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Old 01-10-2012, 12:27 PM   #5
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I ordered mine with 60 seconds of it going live and yep, nothing in the post today. Sone people get there's a week early, others don't get it on the release day at all. I'll be sending a extremely inquisitive email as to the reasons behind this to the shop later.
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Old 01-10-2012, 12:42 PM   #6
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Quote:
Originally Posted by Niall View Post
I ordered mine with 60 seconds of it going live and yep, nothing in the post today. Sone people get there's a week early, others don't get it on the release day at all. I'll be sending a extremely inquisitive email as to the reasons behind this to the shop later.
i too ordered my box set pretty quick sharpish before the rush, my order said it was dispatched on the 26th, and still no sign of it.
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Old 01-10-2012, 01:01 PM   #7
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Hey, those of you who got your boxset already. Did it come in the regular post or what? Mine still hasn't shown up.
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Old 01-10-2012, 01:03 PM   #8
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I have been waiting FOR EVER....I haven't listened to any of the tracks at all, and not receiving my CD/DVD today was the last straw for me. I have been and bought it from a supermarket - for 5 less than the pre-sale one from .mu. When, IF, that one ever comes I will take it back there.
My kids and I are having a ceremonial listen tonight and it will be amazing, and worth the wait.
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Old 01-10-2012, 01:46 PM   #9
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Arrow 2nd Law Box Set Delivery

Hey

I was just wondering if the box set would be delivered on 1/10/12 (release date) or sent on that day.

Thanks
Jake
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Old 01-10-2012, 02:53 PM   #10
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I'm wondering too... can't find any courier information or tracking numbers. Nearly 4pm and no knock on the door yet.
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Old 01-10-2012, 03:17 PM   #11
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I'm wondering too... can't find any courier information or tracking numbers. Nearly 4pm and no knock on the door yet.
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Old 01-10-2012, 03:28 PM   #12
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Did you guys receive confirmation email receipts when you ordered?
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Last edited by JessicaSarahS; 01-10-2012 at 03:48 PM.
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Old 01-10-2012, 03:29 PM   #13
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Yeah, almost 5pm and no delivery. As a student, I paid for it with a good month's worth of food, I'd at least like it delivered on release date.
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Old 01-10-2012, 03:48 PM   #14
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Mine hasn't been delivered either. Not sure why they're but I'm going to email tomorrow if it doesn't arrive. It could just be Royal Mail's fault in which case we'll have to hold tight. Or some other delivery company.
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Old 01-10-2012, 04:05 PM   #15
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Were they posted by Royal Mail? I remember for The Resistance they used a courier and mine didn't come until like 6:50pm
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2nd law , cds , crap service , delivery , epic delivery fail , inb4 the lock , muse , where the hell is it?


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