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Old 13-11-2018, 09:44 AM   #1
madame_butterfly
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Havenīt received my album!

Good morning everyone!

Is there anyone that havenīt received the new album either?

I pre-order it on September, but day 9th (release date) was a holiday in my city, Madrid (Spain), so I expected to receive it next monday, day 12th; that wasnīt the case.
Today is tuesday 13th and Iīm still waiting...

Anyone with the same problem?

Do you know what courier is in charge of delivering from Muse store? Just to get some information, because I dontīhave wether the courier name nor a tracking number.

I hope someone can help me!

Thanks!!
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Old 13-11-2018, 10:35 AM   #2
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Quote:
Originally Posted by madame_butterfly View Post
Good morning everyone!

Is there anyone that havenīt received the new album either?

I pre-order it on September, but day 9th (release date) was a holiday in my city, Madrid (Spain), so I expected to receive it next monday, day 12th; that wasnīt the case.
Today is tuesday 13th and Iīm still waiting...

Anyone with the same problem?

Do you know what courier is in charge of delivering from Muse store? Just to get some information, because I dontīhave wether the courier name nor a tracking number.

I hope someone can help me!

Thanks!!
I haven't received mine yet - I ordred the vinyl version if this makes a difference. I will never pre-order anything again as it never turns up on time but forced to with the early access ticket thing.

I'm not overly fussed mind you as I've heard the album and it's pretty pants to be honest.
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Old 13-11-2018, 10:47 AM   #3
madame_butterfly
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I also tried to contact through different Customer Services e-mail adresses and none of them reply me.
Do you know any better way to contact them?

Thanks!
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Old 13-11-2018, 11:15 AM   #4
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You can send your request for more info here: https://store.muse.mu/uk/faqcontact/
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Old 13-11-2018, 11:49 AM   #5
madame_butterfly
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No answer either.
And also no answer from:

muse@e.wbr.com
uk-customerserviceteam@wmgcustomerservice.com
customerserviceteam@warnerartists.net
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Old 19-11-2018, 05:43 PM   #6
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I'm also still waiting on my album. Ordered it on November 5th ans all I see that it should be shipped.
Dropped an email at store support but I haven't got any response.

If it will take longer I'll be asking for a refund. However, asking that is like a shot in the dark I guess
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Old 19-11-2018, 07:47 PM   #7
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Same here, this is going to be a long thread.
Nobody in the NL has received anything yet. Are we already with Brexit?
Two full weeks since shipment notification, outrageous!
The 9th in stores, and by the time we will receive it, it already will be on sale, IF we receive anything at all that is.

Last time I did this.
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Old 20-11-2018, 01:12 AM   #8
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If it will take longer I'll be asking for a refund. However, asking that is like a shot in the dark I guess
If paid with creditcard, the cc company can recover the payment I guess.
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Old 20-11-2018, 01:27 PM   #9
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If paid with creditcard, the cc company can recover the payment I guess.
I indeed used my CC for payment but actually all I want is the bloody album!
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Old 21-11-2018, 11:00 AM   #10
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Exclamation Didnt receive it either

So I see Im not the only one who didnt receive it in the Netherlands. Well maybe they cant find our small country
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Old 22-11-2018, 11:35 AM   #11
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So I see Im not the only one who didnt receive it in the Netherlands. Well maybe they cant find our small country
I read report of first arrival in the NL yesterday.

In the mean time received a reply form customer service with a sobbing story with "apologies once again for these postal delays; unfortunately these are largely out of our hands."

Pick a decent courier service, for Don sake!
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Old 22-11-2018, 11:37 AM   #12
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I indeed used my CC for payment but actually all I want is the bloody album!
yeah, me too... although Deluxe is also on Spotify, so why did I bother...
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Old 26-11-2018, 02:39 PM   #13
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Frown

I ordered the CD the 06th november.
Not yet received (Belgium).

Delay or lost order ?
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Old 27-11-2018, 08:58 AM   #14
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Good morning everyone I ordered the Deluxe Cd on November 7th; the ship status is: sent but I not yet recived in Italy. I checked the credit card's site and it confirms the payment, also I used the preview code to buy tickets for the tour. I chose the standard delivery (which I suppose is Poste Italiane for Italy) but if I search the package, it results not registered. What can I do? P.S. Any suggestion is welcome

Last edited by Rope_; 27-11-2018 at 09:06 AM.
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Old 27-11-2018, 11:12 AM   #15
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Haven't received my copy of the album either, bought it to get a presale code for the RAH gig, which has arrived and is now less than a week away!
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