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Old 13-03-2015, 02:05 PM   #91
Zuxi
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I've received the order confirmation email, but it doesn't contain the download link.
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Last edited by Zuxi; 13-03-2015 at 02:11 PM.
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Old 13-03-2015, 02:49 PM   #92
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Quote:
Originally Posted by froddy View Post
I have pre ordered the dvd and cd from the shop. Payment has been taken from my PayPal. I have had no acknowledgement of my order from Warner and also not received my free digital downloads. Not good and does not fill me with confidence.

You know when you get this feeling when something has gone wrong? I have that now

oh and btw.....the links in the origanl post do not work.
Not that it helps you, but I am in the same situation. Had problems ordering the deluxe version, when it finally let me use paypal it says it failed but Warner have in fact taken the money.

No email confirmation, no link...

I'm hoping we will hear from them soon as there must have been a lot of demand for the site to play up so much. They must have to process a lot of orders.

I have sent an email but yet to hear from that either.
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Old 13-03-2015, 04:37 PM   #93
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I have personally received confirmation when ordering with credit card; paypal didn't work for me.
The link is a separate e-mail you should receive after your confirmation email.
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Old 13-03-2015, 07:23 PM   #94
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I'm wondering if you guys were able to order using either your forum login or main muse home page login? It doesn't like either of my emails ( or passwords) and therefore wouldn't send a link to reset a password.

Maybe it's just the US store. I can prob just check out as guest. I'm able to login to the main muse page but when it transfers me to the store I don't stay logged in.
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Old 13-03-2015, 07:39 PM   #95
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I had to make a new acc for it myself
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Old 22-03-2015, 09:18 AM   #96
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I ordered some stuff for a friend's birthday and pre-ordered Drones ten days ago, but it still says 'packing' and I'm pretty sure my previous orders were already shipped after ten days.
Could it be possible it takes such a long time because it's not possible to ship it in two parts, so everything will be shipped when Drones is out? If that's the case, I guess I'd better cancel my order and order it again as two separate orders, right?

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Old 02-04-2015, 05:43 PM   #97
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I have an similar issue. I ordered an iPhone 5 Case and pre-ordered drones, but i need the case before june. Will they ship These two seperate or do i need to order again and cancel my order?
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Old 09-04-2015, 02:45 AM   #98
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I have a question for people ordering Drones deluxe version from the UK store. How much did you end up paying excluding any shipping?

For the UK, it looks like the price is 39.99 including VAT (of 6.67). Since I'm ordering outside the EU, my price should be 33.32 but it's coming up as 39.99 even with 0 tax. Incidentally, the Swedish price is also 39.99 including VAT (of 8.00, i.e. 31.99 excl VAT).

The store help reckons the price is 39.99 excluding VAT, so my question is has anyone ordered from the UK and been charged 47.99 plus shipping? Or from anywhere else in the EU? Anyone outside of EU?

Trying to work out if it's best to order from UK, US or AUS (although Australian store doesn't mention that the HD download version is included so I'm hesitant).
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Old 09-04-2015, 04:49 AM   #99
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Can't help with the VAT question, but last I checked, the US shop didn't call out the choice of either MP3 or HD download, either.
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Old 23-04-2015, 10:07 PM   #100
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The latest response I got was:
"All prices stated on the website are tax inclusive in accordance with EU rules on selling to non-trade customers. This is known as the retail price. The tax element within that price depends on a number of factors such as where the supply of goods are made. This means that the price paid by the customer will always be 39.99, and the company supplying the goods will pay the tax as applicable in accordance with EU rules. If sales are going outside the EU this means that the tax will be zero.

As the goods will be supplied outside the EU, the price you pay is 39.99 with 0.00 tax."

Sounds like crap to me. Not sure why the tax exclusive price would change depending on where it's sent. Why should I pay 39.99 + tax (0.00) + shipping (more expensive) + maybe more tax when it arrives here, when people in the UK pay 33.32 + tax (6.67) + shipping (cheaper).

It doesn't make sense, but I guess I'll do it. Not much choice! Just seems wrong!
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Old 29-05-2015, 02:12 PM   #101
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Sorry if this is the wrong place for this question

If I pre-order the CD+DVD version of Drones will it definitely arrive on the 8th? I go on holiday on the afternoon on the 9th and really want it on my ipod for when I go. As far as I'm aware you don't get digital codes for the whole album with the CD+DVD? Should I wait and just get the standard CD at my local store or is it worth the risk pre-ordering?
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Old 29-05-2015, 11:28 PM   #102
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I think if you're in the UK there's a pretty good chance, unless you ordered the box set, then I think it was hit or miss last time.
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Old 03-06-2015, 10:32 PM   #103
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I've sent a contact e-mail already about this but maybe someone else might know about my question!

I've had a account on the Muse.mu webshop but that account seemed to have been totally removed, so i had to totally recreate my account again and all the old orders that was in there was of course gone and so were my downloads which i think i've gotten from my 2nd Law deluxe edition and the Resistance limited edition? Anyway! Is this supposed to be normal, or did something happen with my account? Thanks in advance!
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Old 05-06-2015, 11:13 PM   #104
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Quote:
Originally Posted by OniRyo View Post
I've sent a contact e-mail already about this but maybe someone else might know about my question!

I've had a account on the Muse.mu webshop but that account seemed to have been totally removed, so i had to totally recreate my account again and all the old orders that was in there was of course gone and so were my downloads which i think i've gotten from my 2nd Law deluxe edition and the Resistance limited edition? Anyway! Is this supposed to be normal, or did something happen with my account? Thanks in advance!
I can still access my account, but I had purchases a LOT of songs, which are no longer available to buy, and I seem unable to retrieve them.
Is that the same issue you're having?
I'm thinking they removed the downloads from the servers.
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Old 06-06-2015, 05:35 PM   #105
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Originally Posted by SerpentSatellite View Post
I can still access my account, but I had purchases a LOT of songs, which are no longer available to buy, and I seem unable to retrieve them.
Is that the same issue you're having?
I'm thinking they removed the downloads from the servers.
Yeah if it seems to be the case everything has been removed from their servers, i do suppose my old account did not matter too much then! Too bad though because the 2nd Law was released a bit more than 2 years ago? Oh well i guess there's still a kind of solution to it though. Thanks!
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