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Old 01-10-2012, 08:36 AM   #1
Jeimuzu
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Frown Problems Downloading The 2nd Law

Hey guys, just wanted to check if anyone else has had this problem.

I decided to pre-order the album online for download rather than get sent the CD.
I've got the email sending me a link to my download but its not connecting. It just keeps saying loading or problem with server. My internet is fine and Im about to email customer services.
I know it possibly may be just many people downloading the album but I just want to make sure.

Any advice?
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Old 01-10-2012, 08:49 AM   #2
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Hey Jeimuzu, see the T2L discussion thread just down the forum - you're far from alone; the machines these files are being served from are obviously creaking under the demand.

You'll probably get there in the end - clearly some of us are being luckier than others. If all you're getting are server timeouts just keep trying. If you run into the "Downloaded too many times" error, shopsupport@muse.mu should be the first address to try.
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Old 01-10-2012, 10:31 AM   #3
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I've had the same issues....have emailed the shopsupport@muse.mu address and the email address given in the actual download email, but with no response as of yet.

Guessing it's a fairly common problem that could easily be avoided.

Number of pre-ordered download copies = amount of capacity needed for people to make the download. Simple.

Good job I ordered the hard copy too.....
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Old 01-10-2012, 10:33 AM   #4
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I don't even have the email to download it , although it's on Spotify already. We can also download the Isolated System music video today aswell.
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Old 01-10-2012, 11:31 AM   #5
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Does anyone know the size of the full zip file when its downloaded?
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Old 01-10-2012, 11:37 AM   #6
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Quote:
Originally Posted by Jeimuzu View Post
Does anyone know the size of the full zip file when its downloaded?
1,1GB
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Old 01-10-2012, 12:36 PM   #7
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The 2nd Law HD Download Problem

Hi, I've received an email that contain my download link and i click it and download but i got a 1.2kb .zip file.. That is not the file size and i tried tto redownload it again but it says i've already download it to the maximum time allowed.. How can i get my album?
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Old 01-10-2012, 12:40 PM   #8
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i'm facing quite the same problem downloading the HD digital album download.. I downloaded it but got a 1.2kb file instead of 1Gb i think.. Tried to redownload it but not allowed
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Old 01-10-2012, 12:50 PM   #9
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There is an Update to the Download!
"Update @ 1pm (GMT): This redemption page will go live shortly this afternoon."
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Old 01-10-2012, 12:55 PM   #10
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does that mean i can redownload it again?
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Old 01-10-2012, 01:36 PM   #11
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I've been having the same problems. I managed to get to 660MB before the server cut me off and wouldn't let me resume the download, and after the same thing happened again.

Now it's also telling me that I've reached my download limit so it doesn't look like I'll be getting this album any time soon. I've emailed the muse shop support to report the problem but it could take a couple of days for them to reply to me.

Not impressed at all with how poorly the album download system is working, looks like quite a few other members are having problems with dropped downloads and dial-up download speeds.
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Old 01-10-2012, 01:51 PM   #12
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You having the same problem too? Will we get to download it again and what is the redemption code for us to download it again at http://muse.mu/the2ndlawdownload? i didn't receive an email containing a redemption code other than the download link.
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Old 01-10-2012, 01:59 PM   #13
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you have that problem too? How can i find my redemption code?
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Old 01-10-2012, 02:33 PM   #14
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Quote:
Originally Posted by harrawk View Post
I've been having the same problems. I managed to get to 660MB before the server cut me off and wouldn't let me resume the download, and after the same thing happened again.

Now it's also telling me that I've reached my download limit so it doesn't look like I'll be getting this album any time soon. I've emailed the muse shop support to report the problem but it could take a couple of days for them to reply to me.

Not impressed at all with how poorly the album download system is working, looks like quite a few other members are having problems with dropped downloads and dial-up download speeds.
Same thing happened to me. Let me know if you manage to resolve it!
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Old 01-10-2012, 03:12 PM   #15
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you have that problem too? How can i find my redemption code?
The redemption code should just be in the email which has the link.
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