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Old 08-06-2015, 01:38 PM   #106
mummyreturns
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Mad Pre-ordered Drones but no link to download

Has anyone else had this? I pre-ordered the album last week and got email links for the pre-release tracks, but was expecting a link today to download the album but nothing! In my account it shows no downloads. No response from customer support either - not impressed!
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Old 09-06-2015, 08:31 PM   #107
PYarr
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I am having the exact same issue! No response from customer help. Did you buy from the US store?
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Old 09-06-2015, 08:37 PM   #108
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This'll be getting moved soon. You'd almost think the support sub-forum didn't exist.
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Old 10-06-2015, 12:18 PM   #109
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Quote:
Originally Posted by mummyreturns View Post
Has anyone else had this? I pre-ordered the album last week and got email links for the pre-release tracks, but was expecting a link today to download the album but nothing! In my account it shows no downloads. No response from customer support either - not impressed!
Same thing here, saaame thing ://
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Old 10-06-2015, 02:42 PM   #110
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Originally Posted by Bespontovyi pirogok View Post
Same thing here, saaame thing ://
Glad I'm not the only one - and with a house full of hardware, none of which has a CD drive it's a little frustrating getting it in the car/ipod

This is what amazes me - I know that in about 60 seconds I could find, download, and then be listening to the album via torrents. I don't because I have a little more integrity than that, but until it's easier and faster the artists will continue to lose out. And this from Warner and one of the biggest bands in the world - I hate to see the treatment of the little guys!!
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Old 10-06-2015, 06:39 PM   #111
Hub
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Same thing for me, i have bought the HD Digital version and the link in the email take me to the muse webshop but it says :

''An error occurred while getting the requested content. Please contact the store owner.''

and

''You have not purchased any downloadable products yet.''

And yes i have, my credit card have already been charged by Warner NY...
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Old 10-06-2015, 08:17 PM   #112
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We've brought the matter of not replying under the attention of Q-Prime; I hope you will get a reply shortly.

*I realize I posted exactly the same in the other thread, but it's the same general problem.
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Old 11-11-2015, 07:30 AM   #113
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Hello!
I have some problem with my order and unfortunately I can't contact neither ru_service@warnerartists.net, ru_service@wmgcustomerservice.com, customerserviceteam@warnermusic.com, no http://store.muse.mu/ru/contacts/index/ , so I came to you.
Please help me or give me right e-mail or working link.


I ordered "Mens Drones Jumbo White T-Shirt (M-size)", order #179300000000003 on the 2th of november. The order has been paid.
I've also received the letter with the Shipping Nr.:179300000000001 at the same day.
But on the 8th of november I got my money back to my visa card.
The order has status "closed".
The column "number" in the order contains:
"Ordered: 1
Shipped: 1
Refunded: 1"
I still need this T-shirt.
Could you please tell me why the order was closed? Can I re-order the product?
I tried to contact ru_service@warnerartists.net , but server send me this message: " ru_service@warnerartists.net
SMTP error from remote mail server after RCPT TO:<ru_service@warnerartists.net>:
host mx.wmg-is.com [205.143.68.126]: 550 ru_service@warnerartists.net unknown user account"

Thank you!
Svetlana
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Old 15-11-2015, 07:19 PM   #114
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Have you tried the form here?

http://store.muse.mu/uk/contacts
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Old 02-01-2016, 01:21 AM   #115
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Originally Posted by Matthijs View Post
Have you tried the form here?

http://store.muse.mu/uk/contacts
Unrelated to the above issue, I've been trying to use this contact form for a few days now and it won't let me submit anything. When I press submit it tells me "unable to process your request, please try again later." If I can't contact anyone about my order how am I supposed to resolve it?
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Old 19-01-2016, 03:22 PM   #116
unhappy_with_merch
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Poor quality merch

Hello Muse fans! I enjoyed the show in Chicago recently.

At the show, I picked up two shirts (for my daughters) and a beanie for myself. The beanie was $40 US.

As you know, there is no way to inspect these items prior to purchase - and - a shirt is a shirt. But within 5 minutes of putting this beanie on my head after I left, I knew I had purchased a $40 piece of garbage.

Who can I contact for a refund? If this thing was even a 6 on a 10 scale for quality, I'd not bother asking. But this is truly ridiculous. If you're going to charge 40 US dollars for a beanie, sell a quality product. This is truly ripping off your fans. I'd suspect these cost the band $2 each based on their quality.
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Old 19-01-2016, 03:39 PM   #117
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FYI for others; Ryan contacted me via PM to say that his post was sarcastic, and that he hopes I get an email contact etc. with information on where to go to address this.

Just trying to do what's fair here - I spent $280 US on Muse on this night in total (and went to the show alone from over 2hrs away because it was on a work night and I couldn't find others crazy enough to come back home at 2am on a work day); I just want my money back for the part that was a complete ripoff.
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Old 19-01-2016, 03:54 PM   #118
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Unless a mod has something more specific, the email addresses here might be of use.

http://muse.mu/terms/contact.htm

The first one in particular I guess. Not sure if there;s a difference in complaints in regards to online vs physical shop at a gig.
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Old 19-03-2016, 01:26 PM   #119
SPACEDEMENTOR
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Recovery of a lost download

Hi
I'm trying to find a way to recover my copy if drones which git deleted when my phone got reset.
The shop contact us page doesn't work and I've had no reply to an email I sent to them.

Can anyone suggest anything else.
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