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Old 16-09-2010, 04:01 PM   #31
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I'm trying to buy from the shop but i can't select my country. Are you no longer shipping to South America? I Hope it's only temporal because i bough the whole vinyl boxset 3 months ago and i had no problems, it arrived perfectly and now i tried to buy some of the new goodies but i noticed you removed all the South American countries from the list. It's not fair.
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Old 17-09-2010, 01:37 PM   #32
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Quote:
Originally Posted by Riff View Post
I'm trying to buy from the shop but i can't select my country. Are you no longer shipping to South America? I Hope it's only temporal because i bough the whole vinyl boxset 3 months ago and i had no problems, it arrived perfectly and now i tried to buy some of the new goodies but i noticed you removed all the South American countries from the list. It's not fair.
Same here. Greece is not in the list
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Old 22-09-2010, 05:33 PM   #33
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AND without warning they've given me a refund.
The email said I requested it when I clearly told them I wanted the hoody.

Stupid!

I'll buy the damn thing off amazon next time it'll get here in three days tops!
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Old 22-09-2010, 11:48 PM   #34
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I ordered some stuff from the store last Sunday and expedited it here to the US. Was worried for a while that it wouldn't show up, but it just arrived today.

So I assume whatever problems they were having are solved or I'm just one lucky boy.
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Old 23-09-2010, 01:58 AM   #35
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hi just wondering if anyone has bought the new Muse beach towel yet. I'd like to know how big it is before I get it. Cheers!
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Old 23-09-2010, 11:15 AM   #36
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hi just wondering if anyone has bought the new Muse beach towel yet. I'd like to know how big it is before I get it. Cheers!
I should think it's standard beach towel size. Which is normally pretty big but you never can tell.
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Old 26-09-2010, 02:39 PM   #37
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Has anyone bought a ladies blue hoody? If so what is the sizing like, I'm not really understanding the sizing info.
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Old 29-09-2010, 02:30 AM   #38
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blue hoody

I also was wondering about the size of the blue girls hoody, and also does anyone know if its being sold on their current tour? because I can just wait until I see them in december and buy it then. Cheers.
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Old 01-10-2010, 07:35 PM   #39
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Delivery

Hi,

over a week and a half ago I bought several things from the shop. I havent received any of them. I selected standard shipping, and last time i bought from the shop it only took 3 days to get here. Why hasnt my order arrived yet? What can I do about it?

Cheers
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Old 01-10-2010, 08:23 PM   #40
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please email shopsupport@muse.mu for any queries
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Old 01-10-2010, 10:05 PM   #41
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Originally Posted by Olly. View Post
please email shopsupport@muse.mu for any queries
Thanks
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Old 05-10-2010, 05:27 PM   #42
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I have been refunded thanks to the Musemu help address.

Very quickly too considering all my emails to the shop that got me nowhere
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Old 12-10-2010, 02:57 PM   #43
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I've bought several times over the years from the shop but the new team is making me angry.

I bought 3 tshirts 2 weeks ago, 2 from Sale and the Hydro Owl one. There are no measures on the shop for the new one and i ordered a Medium so i couldn't go wrong. But instead i was! It was so big, like a L or even XL i couldn't wear it so i sent it back 2 days later (last week) with a message inside asking to replace it with a Small one.

They replied me only today, after 4 days, saying that they will send me refund and i will have to make a new order. This is not fair as i paid shipping once and also return shipping. They want me to pay for shipping for 3rd time. It was not my fault since i couldn't fine measures anywhere at website shop.

I wrote them back asking to please send the correct one. Any help please, Olly? It's the first time they're putting me down and i don't find it fair. Thanks!
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Old 12-10-2010, 10:12 PM   #44
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Contact help@muse.mu with an explanation of what's happened. Apologies about the problems.
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Old 12-10-2010, 10:36 PM   #45
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Thank you Olly You don't need to apologies! Keep up the good work!
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