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Old 19-02-2013, 04:38 PM   #1
jcornett
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presale access help please !!!

I purchased presale tickets through the Muse website for the Tampa show this Sat.
Unfortunately, my email has changed and I am unable to access my ticket purchase confirmation. Who do I contact (and how) to receive this confirmation again???
Please help !!!!
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Old 19-02-2013, 05:52 PM   #2
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You should probably contact the help desk of your ticket supplier, which in your case is Ticketmaster; they should be able to help you if you can provide them the necessary information.
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Old 19-02-2013, 06:01 PM   #3
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Already tried that... no luck.
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Old 19-02-2013, 06:35 PM   #4
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Did you try both calling them and sending support an e-mail?
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Old 19-02-2013, 06:39 PM   #5
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I called ticketmaster. They had no record of my purchase but I definitey received a confirmation from Muse.com awhile back, just can't retrive the email.
And no, I did not email ticketmaster also.
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Old 19-02-2013, 06:45 PM   #6
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If you had purchased the ticket by card they should have a record of that right?
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Old 19-02-2013, 07:10 PM   #7
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I just called the Forum box office who says they are aware of others having this issue (tickemaster does not have record of purchase if done directly through Muse website)
Supposedly if I show cc and ID at box office they can find tix even though they currently don't have documented record. That being said, I still would like a copy of my receipt emailed from Muse website or whoever just to be safe. That is what I cannot retrive. Seems simple...
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Old 19-02-2013, 07:15 PM   #8
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I'd recommend mailing to help@muse.mu; I don't think any of us on the forum can access sales records.
You can also try contacting management: sam@muse.mu
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Old 19-02-2013, 07:25 PM   #9
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Yes, I have tried that too. LOL Unfortunately, I cannot email a (.mu) email address (in the States... it keeps saying undeliverable) Is there a .com alternative ??
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Old 19-02-2013, 07:28 PM   #10
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Nevermind, got it to sent.. we'll see response.
Thank you for help.
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Old 20-02-2013, 03:57 AM   #11
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Don't know if it was the case for everyone, but my presale tickets came from Music Today, even though Ticketmaster sold the regular tickets.
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Old 21-02-2013, 01:33 AM   #12
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Quote:
Originally Posted by jcornett View Post
Nevermind, got it to sent.. we'll see response.
Thank you for help.
I had the same issue with the FLL show for Friday

Here's some information to help you:

The presale was done through here:
http://muse.tickets.musictoday.com/Muse/calendar.aspx

Problem is that we no longer have the code to log in.

But here is musictoday's email and help page:

tix@musictoday.com

http://muse.tickets.musictoday.com/M...cy.aspx?type=3
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Old 21-02-2013, 08:16 AM   #13
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Thanks for those links gatr9197
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