Go Back   Muse Messageboard > Muse Site > Muse.mu Support

Reply
 
Thread Tools Rating: Thread Rating: 12 votes, 5.00 average.
Old 19-10-2010, 08:18 AM   #46
Riff
Muse maniac
 
Riff's Avatar
 
Join Date: 20 March 2004
Location: Cydonia
Send a message via MSN to Riff
Quote:
Originally Posted by Riff View Post
I'm trying to buy from the shop but i can't select my country. Are you no longer shipping to South America? I Hope it's only temporal because i bough the whole vinyl boxset 3 months ago and i had no problems, it arrived perfectly and now i tried to buy some of the new goodies but i noticed you removed all the South American countries from the list. It's not fair.
I noticed you added 2 south american countries now (Argentina and Brazil) but could you please add Peru too? I bought from the muse shop before and never had problems and i really want to buy the new goodies. Help a fellow muser pleeeease
__________________
Riff is offline   Reply With Quote
Old 05-11-2010, 02:16 PM   #47
s0apyfr0g
Member
 
Join Date: 05 November 2010
Frown

New to the forum Hey guys!

I am absolutely livid with Muse Shop.

Placed an order on 22/10/10. I chose the 8 express delivery option as this was a birthday present and I was assured it would arrive in time.

After countless amounts of emails to the shop all I had received were automated responses or one liners apologising for the delay without an explanation.

It finally arrived today (05/11/11) only to discover that the items inside are covered in some sort of black goo were badly packaged (T-Shirt screwed in a ball and stuffed insde box to make it fit).

Does anyone know of any way to contact someone a bit more helpful as I just cannot get any sense from the email provided on the website

Thanks in advance.
s0apyfr0g is offline   Reply With Quote
Old 05-11-2010, 07:50 PM   #48
Olly.
ϟ
Worst Mod 2009
Worst Mod 2010
Even Worse Mod 2011
 
Join Date: 27 August 2006
Quote:
Originally Posted by s0apyfr0g View Post
New to the forum Hey guys!

I am absolutely livid with Muse Shop.

Placed an order on 22/10/10. I chose the 8 express delivery option as this was a birthday present and I was assured it would arrive in time.

After countless amounts of emails to the shop all I had received were automated responses or one liners apologising for the delay without an explanation.

It finally arrived today (05/11/11) only to discover that the items inside are covered in some sort of black goo were badly packaged (T-Shirt screwed in a ball and stuffed insde box to make it fit).

Does anyone know of any way to contact someone a bit more helpful as I just cannot get any sense from the email provided on the website

Thanks in advance.
Can you please email help@muse.mu and include the correspondence you had with the shop?
Olly. is offline   Reply With Quote
Old 06-11-2010, 01:47 AM   #49
Jai
Member
 
Jai's Avatar
 
Join Date: 24 September 2009
bournyth confirm

Hi, I know you guys aren't responsible for for the Muse shop, but like s0apyfr0g I'm having a nightmare with them.

I placed an order for the European tour programme (as I didn't want to buy it at Wembley and then have it damaged on the way back) and the Resistance puzzle on 29/08/10. Annoyingly I can't remember the exact date it arrived, but it was after the Wembley dates. When it arrived, it was (half)wrapped in brown paper, the programme was all screwed up and ripped, and the box on the puzzle was all crushed and ripped as well. I emailed the shop (17/09), and when they replied, they told me to return it for a replacement, which I did (they also said they would refund the postage, but haven't replied to the mail about that).

I recieved the replacement two days ago. If anything, it was in a worse state. The programme was just about ok, but the puzzle was even more damaged, and although it was packaged in a box, it was ripped and smashed up, and covered in footprints. It came via DHL, and I don't think I've ever had something damaged in transit by them, and given the previous order, I'm presuming it was sent out in that state.

If you can offer any help, I'd really appreciate it. I've bought all the Resistance CD/vinyl releases from the shop, and they've always turned up on time, really well packed and in perfect condition, so I don't know what's going on. Sorry for the rant-like post, I do appreciate that it's not up to the website/forum to deal with them, but all I've had previously from the shop have been form responses.
Jai is offline   Reply With Quote
Old 08-11-2010, 12:21 PM   #50
Olly.
ϟ
Worst Mod 2009
Worst Mod 2010
Even Worse Mod 2011
 
Join Date: 27 August 2006
Please email help@muse.mu with this problem
Olly. is offline   Reply With Quote
Old 08-11-2010, 10:43 PM   #51
Em
Member
 
Em's Avatar
 
Join Date: 08 November 2010
I have a question. Is there any way that Serbia will be added to the list of countries where muse shop deliver things? I don't know where to ask, since I send a mail, and I didn't get response.
Em is offline   Reply With Quote
Old 15-11-2010, 06:45 PM   #52
Ali Muse
Member
 
Join Date: 17 November 2009
Location: West Coast
OMG I'm so pissed at the US muse shop!!!

I ordered a women's t-shirt from them and it was too small (I guess their measurements chart is wrong, that's what I went by). So I rmailed it back the next day to exchange it for a bigger size. That was over a month ago and I had not heard back from Bravado USA (US muse shop). I called them to see why. They told me they are a month or so behind in opening their return packages!!!! That's totally unacceptable!!!! So I still have to wait at least another week or two before they even acknowledge my return!!! Then another week or two after that to get my exchange!! By the time I get my t-shirt it will be about 2 months after I returned it! And there is nothing I can do!!!! So frustrating!!

I will not be ordering from the muse shop again, this is terrible customer service!!

I want to let other boardies to be aware of this.
Ali Muse is offline   Reply With Quote
Old 16-11-2010, 02:10 AM   #53
Zaphod Chizzlebrox
Oh look, an undertitle!
 
Zaphod Chizzlebrox's Avatar
 
Join Date: 08 September 2008
Location: Here...ish
Facebook icon Last.fm icon Twitter icon
Rather than complaining on here, why not ask the store if there's anything they can do to speed things up for you...or ask for a discount/refund on the item given the delay. Ask to speak to a manager, they'll soon speed up any process when threatened with having to give you money back.
__________________
Zaphod Chizzlebrox is offline   Reply With Quote
Old 16-11-2010, 01:03 PM   #54
Queen of the Muse Board
Her Royal Highness: Dore I
👑👑👑👑👑
 
Queen of the Muse Board's Avatar
 
Join Date: 28 March 2003
Location: In a land of myth
Quote:
Originally Posted by Zaphod Chizzlebrox View Post
Rather than complaining on here, why not ask the store if there's anything they can do to speed things up for you...or ask for a discount/refund on the item given the delay. Ask to speak to a manager, they'll soon speed up any process when threatened with having to give you money back.
Sometimes it helps to vent and she said she wanted to let other boardies know about it
__________________
trouble with dreams is they don't come true; and when they do they can't catch up to you
Queen of the Muse Board is offline   Reply With Quote
Old 30-11-2010, 05:59 PM   #55
Ali Muse
Member
 
Join Date: 17 November 2009
Location: West Coast
Quote:
Originally Posted by Zaphod Chizzlebrox View Post
Rather than complaining on here, why not ask the store if there's anything they can do to speed things up for you...or ask for a discount/refund on the item given the delay. Ask to speak to a manager, they'll soon speed up any process when threatened with having to give you money back.
I have complained to the store!!!!! They are just behind and won't do anything to speed my order (exchange) up!!! Its basically the same long wait for a refund too!

Still waiting......

Thank you Luxemburger Queen, that's exactly what I was doing!!!
Ali Muse is offline   Reply With Quote
Old 01-12-2010, 03:21 PM   #56
xGuidingLightx
Member
 
Join Date: 01 December 2010
Hey everyone!

I just have 2 questions about the size of 2 hoodies.

First of all, I have a question about the blue "ladies flock" hoody, for which there is an info that it comes up very small. So if I wear size "Small" normally, should I take size "Medium" or even size "Large"?

And second and most recent, I want to know how the lady's "Explode zip up hoody" comes up. Does it come up normal or even a bit bigger? So if I wear "Small" normally, can I order "X-Small" for example?

So if anyone of you has any experience with these two, I would be very pleased if you could tell me about it.

Cheers :-)
xGuidingLightx is offline   Reply With Quote
Old 12-01-2011, 05:59 PM   #57
mathosone
Member
 
Join Date: 12 January 2011
Mad ??? The least civility would be to answer my mails ... ???

No response to my complaint, no acknowledgment, no notice of Reading... No order....

And ??? 9 December to 10 January.... already a month and no gift for my daughter

I still have not received my order of December 9, that you will find the references below...

It was a Christmas gift for my daughter who is a fan of the group: the package was supposed to arrive on December 15 to 20 and I do not see anything happen...

Can you tell me if I still have a chance to get my package?

Otherwise you could be redirected to another (I have already paid) or return my money?

I assume you're insured for this kind of problem.... ?

Order Ref: MU76969-265382 (KMM94766V67981L0KM)
mathosone is offline   Reply With Quote
Old 12-01-2011, 07:09 PM   #58
Pip
psittacine devotee
Best Mature Muser 2012
 
Pip's Avatar
 
Join Date: 29 September 2006
Location: West Sussex
Age: 47
Flickr icon You Tube icon
http://board.muse.mu/showthread.php?t=66976
Pip is offline   Reply With Quote
Old 12-01-2011, 07:15 PM   #59
kev
 
kev's Avatar
 
Join Date: 18 March 2003
Location: London
Age: 34
Twitter icon
thanks pip, sorry for you shop problems i'm afraid we have no knowledge to help, i'll merge this with the shop thread
__________________
Quote:
Originally Posted by gjs
Well... I will not name names, but I PMed Miss Blee and kev with no response.

However the ever lovely Gem, came to my rescue and sorted me out. Swift and gentle.
kev is offline   Reply With Quote
Old 27-01-2011, 07:25 AM   #60
priorDemon
Member
 
Join Date: 27 January 2011
Hi=)
I have a question about store - can I place an order if i live in Russia? Is this real to send my order to Moscow, Russia?
priorDemon is offline   Reply With Quote
Reply

Tags
ass , no response , support


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Why is the shop support not answering some questions!? MUSEfan81 Muse.mu Support 2 06-09-2009 06:10 PM


All times are GMT. The time now is 12:39 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Follow the Muse Messageboard on Twitter!
'Pornogenic' - this refers to pics of Muse (and their crotch regions)