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Old 09-11-2018, 08:12 PM   #1
manana
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Problems and confusion

I ordered the CD and it hasn't arrived. Instead I received a link to listen to the super-deluxe version on Spotify. What's going on?
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Old 09-11-2018, 08:45 PM   #2
SerpentSatellite
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Interestingly, I canceled my pre-order quite a while ago, and JUST got the download codes for the earlier songs now. Like I really need those once the album is out.
Also got the link to Spotify, which is kind of shoddy to ask someone to go to a streaming service in the email confirmation of your having paid for the album already...

Also a bit nervous now, and need to go check my bank statements to make sure they didn't charge me...
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Old 09-11-2018, 10:31 PM   #3
frutiger75
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typical warner.

i paid them $110+ almost 2.5 months ago for items to arrive likely multiple weeks after release date (because they'll ship everything via USPS media mail).

'We make every effort to ship pre-order products to arrive at US addresses on or before street date, but cannot guarantee a delivery date.'

apparently not. order hasn't even shipped yet.
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Old 09-11-2018, 10:59 PM   #4
hyena
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I still can't get over the fact that pre-ordering the super deluxe box set doesn't even get you digital versions of the songs. I just had to rip my CDs in iTunes. Thank goodness I haven't gotten rid of this old-ass computer with a CD drive
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Old 09-11-2018, 11:18 PM   #5
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I would advise to fill in a request here: https://store.muse.mu/uk/faqcontact/

If you already have, but haven't received a reply yet, directly contact them at uk-customerserviceteam@wmgcustomerservice.com

Sadly, we have no way to check any status of your shop orders as board moderators.
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Old 09-11-2018, 11:35 PM   #6
GeauxSaints
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Same here. I preordered the Deluxe CD (mainly to get the early ticket access codes) and my status is not even shipped yet. I think it's pretty lame to not even have your preorders shipped to be received on the release date. I didn't have to order from the store. I could have gone to my local store and be listening to my music right now.
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Old 09-11-2018, 11:57 PM   #7
JessicaSarahS
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I wish they had included a digital album download for all orders and not just the singles.

Mine won't be here til next week.
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Old 10-11-2018, 11:10 AM   #8
Matthijs
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Heard the CD arrived, so all good
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Old 10-11-2018, 11:13 AM   #9
manana
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My CD arrived but I'm sorry now that I didn;t ordered the super-deluxe version. I love the alternative versions. I can't wait to see the band live with a marching band performing 'Pressure!'
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Old 10-11-2018, 10:28 PM   #10
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i cannot stand warner and their consistent, lackadaisical efforts w/ regard to posting pre-orders promptly.

i am raising hell.
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Old 12-11-2018, 11:13 PM   #11
SerpentSatellite
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Couple of my friends ordered the regular CD so they could get the pre-sale codes. Their orders were both processed for shipping the day before release, and look like they'll arrive sometime next week.
That's honestly SUPER shitty to tie something as important to people as concert tickets to buying the CD direct and then not being able to deliver that CD anywhere near release date. Especially when the shipping costs half as much as the CD does.
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Old 13-11-2018, 08:56 AM   #12
manana
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Quote:
Originally Posted by SerpentSatellite View Post
Couple of my friends ordered the regular CD so they could get the pre-sale codes. Their orders were both processed for shipping the day before release, and look like they'll arrive sometime next week.
That's honestly SUPER shitty to tie something as important to people as concert tickets to buying the CD direct and then not being able to deliver that CD anywhere near release date. Especially when the shipping costs half as much as the CD does.
I received my code late yesterday but I had contacted Warner and they sent it to me also. Could your friends not have done that? They can still use the code from the members' area for teh afternoon sale. I agree, it's shitty.
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Old 13-11-2018, 02:19 PM   #13
madame_butterfly
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Same here

The same happened to me...
I bought the Deluxe CD version in pre-sale on the 3rd of September and didnīt receive it on the release date. I thought that it was due to the holiday in my city, Madrid (Spain), and that I was receiving it on next monday, 12th (yesterday), but It never happened and as I see is a general problem.

I even donīt know wether the courier in charge of delivering it to me is nor a tracking number.

Iīve tried to contact in many ways but couldnīt get any answer.

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Old 13-11-2018, 10:03 PM   #14
SerpentSatellite
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Quote:
Originally Posted by manana View Post
I received my code late yesterday but I had contacted Warner and they sent it to me also. Could your friends not have done that? They can still use the code from the members' area for teh afternoon sale. I agree, it's shitty.
They still don't have their CDs. They were expecting to get codes for the presale, but neither got those, either.
Yes, they contacted customer support, but by the time they responded (to only one of them) it was rather too late for the pre-sale.

This whole thing seems like it was shoddy.
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Old 14-11-2018, 06:05 PM   #15
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I'm sorry to hear that - sadly we don't have any influence on this process as mods other than passing on that addresses aren't working and figuring out whom to contact through what channels. Please do use the shop contact form again if your CD still hasn't arrived next week.
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