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Old 24-09-2012, 05:09 PM   #1
FlySWATER
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2nd Law Pre Order Problem

I pre ordered the gatefold vinyl of the 2nd Law and it shows my card being charged twice for the amount?

The first time I entered my information the order took forever to process so I refreshed the page and reentered my information. It lead to a successful pre order and an email confirmation.

I then checked my online statement and it showed my card being charged twice for $35.00

What gives? Help!
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Old 24-09-2012, 05:33 PM   #2
JessicaSarahS
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Yeah, happened to me too. Email customer support here: us-muse@warnerbrosrecords.com
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Old 24-09-2012, 05:56 PM   #3
FlySWATER
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Originally Posted by JessicaSarahS View Post
Yeah, happened to me too. Email customer support here: us-muse@warnerbrosrecords.com
Thanks for the reply.

Did you resolve your problem?
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Old 24-09-2012, 06:04 PM   #4
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Originally Posted by FlySWATER View Post
Thanks for the reply.

Did you resolve your problem?
Yup! It was done rather quickly. Just be as detailed as possible in your email. Hope they resolve yours too.
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Old 24-09-2012, 06:08 PM   #5
FlySWATER
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Yup! It was done rather quickly. Just be as detailed as possible in your email. Hope they resolve yours too.
Awesome! I was very detailed. Hopefully they will contact me soon!
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Old 25-09-2012, 03:20 PM   #6
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I still haven't been contacted about my problem!

Any suggestions?
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Old 25-09-2012, 05:36 PM   #7
JessicaSarahS
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Try submitting your issue through this site:

http://www.wbrsupport.com/index.php?pg=request

Maybe they're busy with processing orders? I'm not sure. Sorry you haven't received a quick response.
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