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Old 12-11-2009, 07:31 AM   #1
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Undisclosed Desires + Shipping Charges?

I added the single to my basket but when I go to the checkout there are delivery charges. Am I ordering a physical copy? So confused...there's nothing that tells me I'm not ordering a download. I'd like a physical copy if it exists though.




EDIT: Just read the sticky...feel free to lock this thread if there's nothing you caan do. Sorry.

Last edited by Becks; 12-11-2009 at 05:30 PM.
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Old 15-11-2009, 11:48 PM   #2
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whoops! i've let someone know about that
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Old 16-11-2009, 12:26 AM   #3
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This happened to me, too. I paid 4 something for it (they added a 2.75 shipping charge). I'm pretty sure it's a download, not physical copy, though ... . I guess I'll have to email the shop and find out what happened.
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Old 16-11-2009, 12:41 AM   #4
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yeah, i'm in america and they wanna charge like 9 for shipping on top of the 1.99. heeccck no. unless its a physical copy, then i'm open to it
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Old 16-11-2009, 08:45 AM   #5
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Same here
I emailed the shop and got no reply
So IS IT OR ISNT IT PHYSICAL!?
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Old 16-11-2009, 10:19 AM   #6
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it's a digital download.
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Old 16-11-2009, 07:53 PM   #7
Me Rug I Sty
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Quote:
Originally Posted by kev View Post
it's a digital download.
Are you sure Kev?
Cause this is my email with them
Quote:
Thank you for contacting the Muse Customer Services Team

As long as you a selecting a digital item then the shipping on the item should come up as zero.

The advantages of pre-ordering will only relate to physical items as these will be despatch to you for the release date, as to the downloads these will be despatched to you on the release date as well so no real advantages gained on these items.

Kind Regards
Emery Mail Order Customer Services Team
On behalf of Muse

---------------- Original Message ----------------
From: *my emal*
Sent: 14 November 2009 05:56
To: shopsupport@muse.mu
Subject: Re: Questions about Singles in Shop?

Hey, another couple of questions.
When i go to pre-order Undisclosed Desires, it wants to charge me for shipping... i thought it was digital release only...?
Please let me know...

Also is there any advantage to pre-ordering?

Many Thanks
*my name*
And i also saw someone say this
Quote:
Originally Posted by Factor545 View Post
Well i can't download anything from the website and according to My Orders on the shop, my UD EP has been dispatched, so i am pretty sure it is physical
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Old 16-11-2009, 11:44 PM   #8
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yeah it was only ever in the MP3 category, and if you order it now it goes to 0 postage
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Old 16-11-2009, 11:47 PM   #9
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Quote:
Originally Posted by kev View Post
yeah it was only ever in the MP3 category, and if you order it now it goes to 0 postage
Do I get refunded if I paid postage?
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