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Old 09-11-2018, 09:54 AM   #136
james90
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Originally Posted by Jo(e) View Post
Hey there, tried to reset my password, but I can't log in because my username "contains an illegal character". My Username is like here, Jo(e) with the e in brackets. But how should I change my username, when they won't let me loh in?

But most important question: Do I need that old account for the pre-sale tickets or do I get the password for the tickets via mail and can use it in a new account which I would create to log in?

Quite nervous, want to get those tickets...
I imagine you'll need the original account, but did you try to reset the password with your email address instead of your username?
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Old 09-11-2018, 10:09 AM   #137
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Originally Posted by james90 View Post
I imagine you'll need the original account, but did you try to reset the password with your email address instead of your username?
I did. Same message. Illegal character in username, cannot log in
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Old 09-11-2018, 02:13 PM   #138
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I did. Same message. Illegal character in username, cannot log in
So wait. Are you not able to get past this page? Because I just tried resetting it for you.

http://www.muse.mu/user/password

Or is it that you can't log in AFTER resetting it? I might have an idea which will work, but it also might result in the same issue. Need to try it myself first, but might get locked out of my own account in the process
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Old 09-11-2018, 05:18 PM   #139
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Originally Posted by james90 View Post
So wait. Are you not able to get past this page? Because I just tried resetting it for you.

http://www.muse.mu/user/password

Or is it that you can't log in AFTER resetting it? I might have an idea which will work, but it also might result in the same issue. Need to try it myself first, but might get locked out of my own account in the process
Right, I can't log in after resetting. When I enter a new password the message with the illegal character within my username appears.

Please, do nothing that might get you locked out of your own account. I appreciate it, but couldn't sleep if that would really happen :o
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Old 09-11-2018, 06:53 PM   #140
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Originally Posted by Jo(e) View Post
Right, I can't log in after resetting. When I enter a new password the message with the illegal character within my username appears.

Please, do nothing that might get you locked out of your own account. I appreciate it, but couldn't sleep if that would really happen :o
I see - I think that's something that will have to be mentioned to the admins of the main website.

And it's fine. I don't think it would let me do that anyway.

Was it just the pre-sale code from the members section that you were needing?
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Old 09-11-2018, 07:17 PM   #141
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I see - I think that's something that will have to be mentioned to the admins of the main website.

And it's fine. I don't think it would let me do that anyway.

Was it just the pre-sale code from the members section that you were needing?
I'm not quite sure, actually, because I have no idea how ticket buying will work when it starts. My guess would be that at some point it is required to log in to the members section to either get the pre-sale code or to purchase the ticket itself.

Btw, thanks for trying to help with that issue!
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Old 09-11-2018, 07:19 PM   #142
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Quote:
Originally Posted by Jo(e) View Post
Hey there, tried to reset my password, but I can't log in because my username "contains an illegal character". My Username is like here, Jo(e) with the e in brackets. But how should I change my username, when they won't let me loh in?

But most important question: Do I need that old account for the pre-sale tickets or do I get the password for the tickets via mail and can use it in a new account which I would create to log in?

Quite nervous, want to get those tickets...
Have you tried using your email to log in instead of your username? Once you get in, you can change your username in the member's section.

Oops, just read above. Try emailing support@muse.mu
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Old 10-11-2018, 08:06 PM   #143
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Oops, just read above. Try emailing support@muse.mu
i got a mailer-daemon failure notice when i emailed to this address.
(having issues with my account as well...)
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Old 11-11-2018, 04:46 PM   #144
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i got a mailer-daemon failure notice when i emailed to this address.
(having issues with my account as well...)
True, seems to be the wrong mail address.
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Old 12-11-2018, 06:46 PM   #145
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I'm having this issue too (I'm guessing as I have ~ in my username). I have my code from buying the album in the presale. Do I need to log into the site to buy tickets or can someone pleeaaasseee change my username before 10am tomorrow
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Old 12-11-2018, 06:51 PM   #146
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i still haven't received anything. thing is i changed my email address in my members profile before the site change, mostly to avoid any problems with the password reset as my previous email is so old i don't have access to it anymore. and it was all fine until the new website, and now that i enter my current email in the box it says it's not recognised, however when i enter my username it says an email has been sent. but has it been sent to the old address then?? (i've checked spam folders it's not there) i've emailed shopsupport@muse.mu as that was the address that sent me the earlier password change link but no reply. and support@muse.mu just bounces back mailer-daemon says address doesn't exist.
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Old 12-11-2018, 06:55 PM   #147
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I canít reset my password to get into the members area as it says my email address is not recognised. Also on iOS the website and forum are both showing website unsecure In the url bar.
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Old 13-11-2018, 05:33 AM   #148
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Quote:
Originally Posted by Jo(e) View Post
True, seems to be the wrong mail address.
Quote:
Originally Posted by museisti View Post
i got a mailer-daemon failure notice when i emailed to this address.
(having issues with my account as well...)
Oops! Sorry about that. Try: museearlyaccess@wmgcustomerservice.com
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Old 14-11-2018, 08:58 AM   #149
esteyn
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Account Locked Out

My email address changed, and I was locked out trying to log in. When I try to change my password it sends instructions to my previous email address which doesn't exist anymore. Please advise how I can unlock my account and change my email address? I can log into the forums, but not onto Muse.mu - and I want to purchase tickets
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Old 03-12-2018, 07:57 PM   #150
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Hello

I registered as a member before the presale...got my ticket pre-order email thank you,

I can't login to my account, it says it's not activated or blocked...can you reset please?
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