Ticket Application Errors

Lozza_D · 07-06-2012, 06:28 PM

Keep getting two messages showing up on my applications, and neither of my cards is being accepted. Do I need to change a firewall setting?

Using IE 9.00.8112

1st Message in Red at top of app with date and no of tickets is in red & says Notice: Undefined variable: cursym
2nd massage at botton is submit button & says Notice: undefined variable: cursym in /data/www/dev.certechhq.com/public html/module/datacapture/muse/en/submit.php on line 742

HELP!

DarkshineAssassin · 07-06-2012, 06:37 PM

Hi, I was having exactly the same issue!

I called my bank thinking it was my card, and apparently the authorisation had gone through four times! After having a small heart attack, the bank said they were able to cancel the payments but I should contact the company involved... unfortunately I can't find any support regarding this on the site; any ideas anyone?

***Niall*** · 07-06-2012, 06:47 PM

I'm afraid we cannot help on the board, but I advise contacting Muse management using the details given on the main site

DarkshineAssassin · 07-06-2012, 06:57 PM

Done, many thanks

Lozza_D · 07-06-2012, 07:43 PM

Many thanks people.

I must have about 20 applications then.

As long as one works..........

Neil. · 07-06-2012, 07:50 PM

I have a slight problem with the application process too. There's no Irish gigs to select? I checked the radiohead site too, and there's no sign of them there either.

Also, Internet Explorer is a pile of shit. Go get firefox or chrome and join the future. I bet your problem lies there.

Midnight26 · 07-06-2012, 08:03 PM

Hi there! I've applied for the gig in Spain but I haven't received any confimation mail, though the application was done sucessfully. Is it usual or sth?

supermassiveblackpenguin · 07-06-2012, 08:11 PM

Quote:

Originally Posted by Lozza_D

Many thanks people.

I must have about 20 applications then.

As long as one works..........

I can't even get the form to load up properly and it keeps saying different error messages. only want 2 standing tickets for Manchester cause it'll be awesome !

***Niall*** · 07-06-2012, 08:25 PM

Quote:

Originally Posted by Midnight26

Hi there! I've applied for the gig in Spain but I haven't received any confimation mail, though the application was done sucessfully. Is it usual or sth?

Don't worry, no one has yet, you'll get it by the 13th of June.

Quote:

Originally Posted by Neil.

I have a slight problem with the application process too. There's no Irish gigs to select? I checked the radiohead site too, and there's no sign of them there either.

Ah, yeah, not sure why that is. I'm assuming Muse are secretly massive unionist bastards and don't deserve your time and money, but this may not be accurate.

orgasmicdonuts · 07-06-2012, 08:34 PM

Hi! I have the same credit card problem :/ I've already contacted help@muse.mu but no answer yet, I guess they're trying to fix it.
Please if anyone has any news about this issue, post it! ^^

Midnight26 · 07-06-2012, 08:44 PM

Quote:

Originally Posted by Niall

Don't worry, no one has yet, you'll get it by the 13th of June.

Ah, yeah, not sure why that is. I'm assuming Muse are secretly massive unionist bastards and don't deserve your time and money, but this may not be accurate.

Thank you! That's all I wanna hear! You leave me more relaxed!

Iggy · 07-06-2012, 09:07 PM

I was having the same problem using my PC. Then I remembered the Muse app and have successfully used my iPhone to purchase tickets. I don't know if you have another method of ordering, but that might be worth trying if you can.

Iggy

royalman · 07-06-2012, 10:59 PM

Quote:

Originally Posted by Lozza_D

Many thanks people.

I must have about 20 applications then.

As long as one works..........

I'm also getting the same error message. Problem seems to be that the total value for the number of tickets selected is missing therefore unable to complete the transaction. I was applying for O2 gig but tried other venues and same error message everytime. Any suggestion who to contact please? Thanks.

joolls · 07-06-2012, 11:37 PM

Anyone know what is going on with the application form, Ive got the same problem it wont accept any card an keeps telling me there is a card error try another , god I hope they all havn't gone thru, any solutions anyone please !!!!

joolls · 08-06-2012, 12:02 AM

just took someones advise and changed browser to google chrome and got straight thru the page loaded properly and no infuriating card error messages and confirmation of application all done

07-06-2012, 06:28 PM	#1
Lozza_D Member Join Date: 11 July 2006 Location: Woodbridge Age: 52	Ticket Application Errors Keep getting two messages showing up on my applications, and neither of my cards is being accepted. Do I need to change a firewall setting? Using IE 9.00.8112 1st Message in Red at top of app with date and no of tickets is in red & says Notice: Undefined variable: cursym 2nd massage at botton is submit button & says Notice: undefined variable: cursym in /data/www/dev.certechhq.com/public html/module/datacapture/muse/en/submit.php on line 742 HELP! __________________ NEC 14 Nov 2006 Wembley 16 Jun 2007, 11 Sept 2010, 2013 O2 London 13 Nov 2009, 27 Oct 2012 There is no substitute for MUSE Last edited by Lozza_D; 07-06-2012 at 06:33 PM.

07-06-2012, 06:47 PM	#3
*Niall* ☼☁☂❄ Join Date: 09 April 2006 Location: Herts, UK Age: 25	I'm afraid we cannot help on the board, but I advise contacting Muse management using the details given on the main site __________________ ╚══╝╔╝╔╧═╪╩╧╬╝╒╤╪╤╕╚╬╧╩╪═╧╗╚╗╚══╝ ╔╗╔╗╚╗╠╤╒╪╤╣╠╒╤═╪═╤╕╣╠╤╪╕╤╣╔╝╔╗╔╗

07-06-2012, 07:43 PM	#5
Lozza_D Member Join Date: 11 July 2006 Location: Woodbridge Age: 52	Many thanks people. I must have about 20 applications then. As long as one works.......... __________________ NEC 14 Nov 2006 Wembley 16 Jun 2007, 11 Sept 2010, 2013 O2 London 13 Nov 2009, 27 Oct 2012 There is no substitute for MUSE

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07-06-2012, 06:37 PM	#2
DarkshineAssassin Member Join Date: 07 June 2012 Location: England, UK	Hi, I was having exactly the same issue! I called my bank thinking it was my card, and apparently the authorisation had gone through four times! After having a small heart attack, the bank said they were able to cancel the payments but I should contact the company involved... unfortunately I can't find any support regarding this on the site; any ideas anyone?

07-06-2012, 06:57 PM	#4
DarkshineAssassin Member Join Date: 07 June 2012 Location: England, UK	Done, many thanks

07-06-2012, 08:03 PM	#7
Midnight26 Member Join Date: 07 June 2012 Location: Spain	Hi there! I've applied for the gig in Spain but I haven't received any confimation mail, though the application was done sucessfully. Is it usual or sth?

07-06-2012, 08:34 PM	#10
orgasmicdonuts Member Join Date: 22 November 2008 Location: Spain Age: 19	Hi! I have the same credit card problem :/ I've already contacted help@muse.mu but no answer yet, I guess they're trying to fix it. Please if anyone has any news about this issue, post it! ^^

07-06-2012, 09:07 PM	#12
Iggy Member Join Date: 07 June 2012	I was having the same problem using my PC. Then I remembered the Muse app and have successfully used my iPhone to purchase tickets. I don't know if you have another method of ordering, but that might be worth trying if you can. Iggy

07-06-2012, 11:37 PM	#14
joolls Member Join Date: 11 April 2009	Anyone know what is going on with the application form, Ive got the same problem it wont accept any card an keeps telling me there is a card error try another , god I hope they all havn't gone thru, any solutions anyone please !!!!

08-06-2012, 12:02 AM	#15
joolls Member Join Date: 11 April 2009	just took someones advise and changed browser to google chrome and got straight thru the page loaded properly and no infuriating card error messages and confirmation of application all done

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