Muse.mu Shop Support (Read here before making a thread about the shop/a order)

[kev]

Please do not create a thread in this forum for any shop enquiries!

On this forum we are extremely limited in how we can help with any of your orders. 99 times out of 100 the only course of action recommended is to email shopsupport@muse.mu for assistance. We do not have any extra information on the shop, orders or products sold. So do consider that before reading on.

Please note this thread is geared mainly towards the worldwide shop at http://muse.mu/ for orders from the us store email customerservice@bravadousa.com instead.

This thread is to be used for all matters relating to the shop which cannot be resolved by this simple email. A few frequently asked questions are below, please do not ask

{Item X} is out of stock, will this be coming back into stock, and if so when?
Sorry we do not have this information ever for any products. Email shopsupport@muse.mu

My order has not arrived yet, can you tell me why?
Again we do not have this information, at the very best vague reasons can be given (i.e. mail strikes etc) but without knowing the specifics for any order we cannot provide accurate or helpful information, nor are we provided with it. Email shopsupport@muse.mu or check your orders at http://muse.mu/order-history/

How long will {Item X} be available for?
We have no idea, email shopsupport@muse.mu

I saw this merch at {Show Y} will this be available in the store?
Again no idea, I'm afraid. Maybe emailing the shop will yield results but probably not, just a wait and see normally.

Can you explain the sizing in the store?
We don't have any info apart from whats on the site i'm afraid.

I have emailed shopsupport@muse.mu and they haven't replied
They can be a bit slow with their replies at times, give them time. If the time length before a reply is unreasonable, either email them again or send an email to help@muse.mu. You can post/rant about it here, but we'll not be much help.

[Ril]

Good work.

[Problematique MX]

And on what you really have an idea?

Sorry, seems like I shouldn't be asking that.

[kev]

Originally Posted by Problematique MX

And on what you really have an idea?

Sorry, seems like I shouldn't be asking that.

the messageboard we can help a bit on the main site and virtually nothing on the shop

[Anxyous]

I placed an order Wednesday, and the status has been 'being processed' for more than 24 hours now.

For how long is it usually like this?

[Anxyous]

Anyone?

[yettiman]

Originally Posted by Anxyous

Anyone?

What did you order? I think the shop can be a little erratic with it's statuses.

[Anxyous]

Originally Posted by yettiman

What did you order? I think the shop can be a little erratic with it's statuses.

Four t-shirts, a pair of braces, a wallet and some badges.

[brian27]

Kev...


can you help out at all???

I ordered items on 10/09/09, they took a month to get delivered.
In the order are two Seaside Rendezvous posters and one Limitied Edition print poster.
They were posted to me in a flat cardboard 'package', not a postal tube.

All three posters are badly damaged. The package was folded in half, badly creasing them.
Also, there is a gap in the parcel which you can see the face of one of the posters through. The prize-winner that taped it up has gone stright over the gap with parcel tape and stuck it to the face of the poster!!!!!

Up to now, I have emailed the shop five times since 13/10/09 and they still have not replied. I included photos twice to show the damage.

I have PM'd Sam but no response there.

I want new posters sending out to me in a postal tube (how daring.we are in Europe!!), but they just aren't playing the game. I'll keep emailing them but its not good enough. Plus, why should I call an 0845 for what is their problem???

They've had the money from the word go, even when the items were out of stock (although they were always shown as in stock).

Is there anything you can do?


edit: I've emailed help@muse.mu but posted here too.

[kev]

thats a bummer, it's annoying how bad they seem to be with replying to emails.

i think help@muse.mu should get you somewhere though, hopefully they can get you through to someone who'll sort it out

[brian27]

Originally Posted by kev

thats a bummer, it's annoying how bad they seem to be with replying to emails.

i think help@muse.mu should get you somewhere though, hopefully they can get you through to someone who'll sort it out

Mega bummer!

Cheers though.

I've had a automated response at 10.22am today (odd time for an auto response), but thats a start... more than the store has bothered to do.

Daft isn't it. The new store are surely aware of all the problems with Trinity St and they're the same and worse!

Cheers Uncle Kev.

[Jupiter_Moonchild]

Kev, I just downloaded Bliss video, or at least that's what it said it was, its a wmv file. It won't play, my mac says it's not a movie file.

Any ideas what I'm doing wrong, or did I download a lemon?

[Chizzle 2.0]

Originally Posted by Thewitchypoo3003

Kev, I just downloaded Bliss video, or at least that's what it said it was, its a wmv file. It won't play, my mac says it's not a movie file.

Any ideas what I'm doing wrong, or did I download a lemon?

wmv is a Windows Media Video file. You'll need to either find a piece of mac software that will play it or convert it to a format macs recognise.

[Ril]

If anyone's getting delayed deliveries, I'd personally leave it until at least after 28 days. My flag took ages to arrive, but it did eventually.

[Jupiter_Moonchild]

Originally Posted by Chizzle 2.0

wmv is a Windows Media Video file. You'll need to either find a piece of mac software that will play it or convert it to a format macs recognise.

Ah right. It seems it was the only one there, wmv. there wasn't an option to download it as an mp4.
Thanks Chizzle